Shipping and Refund
If you are located in Canada, your order will be dispatched on the following working day.
The expedited delivery option typically takes atleast 2 business days to arrive, although delivery times may vary based on the courier's policies and procedures.
For customers located outside of Canada, delivery times may vary between 7-14 business days.
The estimated shipping time will also be displayed on screen during the checkout process.
However, please be aware that the actual delivery timeframe may vary depending on the destination country, customs clearance procedures, and other factors beyond our control.
Please note that once your order has been dispatched, we are not responsible for any delivery issues or lost packages.
If your package experiences a delay, you can use the tracking number provided and contact the respective courier service for further information.
NO ORDERS ARE SHIPPED OUT ON SUNDAY.
If you place your order Saturday after 8 AM (EST time), your parcel will be shipped out on the following Monday.
Customs and Duties
Please note that international orders may be subject to customs clearance procedures and import duties or taxes imposed by the destination country. These additional charges, if any, are the responsibility of the customer and are not included in the product price or shipping cost. Customs policies vary from country to country, and we recommend checking with the customs authorities in your country for more information.
We are NOT responsible for ANY charges.
In order to receive your package you must pay the customs charges. If you refuse, the parcel will be returned to us and you will not be refunded for your order.
For any other concerns or queries please contact us through email.
Refund policy
We offer no refunds/exchanges due to hygiene reasons.
If for any reason you have any issues with your order please contact us through email at regalveils21@gmail.com within 14 days of purchase.
A response will be given within 24-48 hours.
Thank you!